Alan Ayers has over 10 years experience in strategic planning, business development, clinical operations, sales/marketing and customer service for urgent care, occupational medicine, and primary care facilities of all sizes.
Ayers has been elected to the Board of Directors of the Urgent Care Association of America (UCAOA) and as its Practice Management Content Advisor, he has served the member base by providing expertise and guidance on emerging issues; identifying market and regulatory trends; defining content, planning educational programs, and speaking at industry events.
A prolific and award-winning writer, Ayers is practice management editor for The Journal of Urgent Care Medicine (JUCM) and has contributed over 250 industry articles and presentations.
In 2014, Ayers was recognized by the McGuireWoods law firm as one of the nation's 15 Urgent Care Thought Leaders as well as by the Ambulatory M&A Advisor as one of Urgent Care's Top 15 Influencers.
Prior to serving as Chief Operating Officer of a hospital-affiliated urgent care network, Ayers was a consultant to the retail industry with clients like Walmart, McDonalds, Bank of America, and Verizon Wireless. He graduated Phi Beta Kappa from the University of North Carolina, has an MBA from the University of Mississippi, and a Masters of Accounting from The Ohio State University where he graduated first in his class.
REGISTER NOW (Free to Attend!)
Tuesday, July 12, 2016, 1:00-2:00 pm EDT
REGISTRATION WILL BE CLOSED 2 HOURS (11 AM EDT) BEFORE THE START TIME.
SPEAKER: Alan Ayers, Vice President of Strategic Initiatives, Practice Velocity, Board of Directors and Practice Management Content Advisor, Urgent Care Association of America
Tuesday, July 12, 2016 | 1-2 PM EDT
If you do not receive confirmation within 2 business days, please call:
Aron Barkan at 561-674-0082
Employee Engagement: The Key First Step in Urgent Care Profitability
Proven strategies to build a performance-oriented, empowered, frontline workforce that will create fan-worthy, loyal patients of your urgent care
center to drive volume and long-term financial success.
In urgent care, front line staff determines how quickly patients are seen, whether
the center gets paid for patient visits, as well as patient perceptions of quality. Yet,
front line staff are often the lowest paid, least recognized, and least invested
employees in the center. The consequences of such employee dis-engagement include high turnover, poor medical outcomes, pervasive compliance problems,
and constant interpersonal conflict.
Long-term success in urgent care depends on converting “ordinary patients”
into “loyal fans” who use the center whenever a medical need arises and tell
others to do likewise. Creating fan-worthy patient experiences starts with
having an engaged center workforce.
Join us on June 29 to hear Alan Ayers, Vice President of Strategic Initiatives
for Practice Velocity share insights to cultivate, measure and evaluate employee engagement. In 60 minutes of expert presentation, you will learn:
--How employee engagement drives service delivery which contributes to
increased patient satisfaction, volumes and profits.
--Characteristics of engaged employees, factors that play into employee
motivation, “de-motivators” to avoid, and the “basics” of organizational
planning, hiring, on-boarding, training and coaching.
--How urgent care operators establish affinity with staff members, leverage
the inherent self-motivation of health care workers, and how culture
manifests in manager behaviors.
--How “best in class” service organizations differentiate themselves by
cultures that empower, engage and reward employees and “fill in the
gaps” not covered by training.
--How to differentiate the attitudes and behaviors of employees who
consider themselves victims versus those who are accountable for
-- Creating a culture where consistent standards of service delivery are the
norm, not the exception.
Leave this webinar with a game plan to effectively measure, cultivate, and evaluate employee engagement that will ultimately drive service delivery, and contribute to increased patient satisfaction, volumes and profits.